Before initiating a return service, we suggest the customer prepare the invoice number and product name in order to reduce the process time Customer will be required to provide proof of purchase. Please contact us by e-mail for return instructions and a Return Authorization (R.A.) number.Ī Return Authorization (R.A.) number must be obtained from Direct Art in the event that items are to be returned. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 30 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Direct Art is committed to make our customers are 100% satisfied with their purchase.
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